Delivery and Returns

These terms apply to all production, design and service orders received by TAİ Robotik through its quotation and approval process. For consumer customers, the provisions of Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, and for business customers, the Turkish Commercial Code No. 6102 and the Turkish Code of Obligations No. 6098 are reserved. If the quotation contains a provision different from these terms, the quotation prevails.

iThis English translation is provided for convenience. In case of any discrepancy, the Turkish version prevails.

• Request: you send your file or idea; our engineers review it.
• Quotation: material, quantity, unit and total price, payment method and production and delivery time are sent to you in writing.
• Approval: the order is confirmed when you approve the quotation in writing (including by email). For consumer orders, the Preliminary Information Form and Distance Sales Contract are sent to you before approval.
• Production and quality control: your parts are produced and pass dimensional and visual inspection.
• Delivery: sent by courier or collected from our workshop.

The lead time depends on the part's size, quantity, material and post-processing and is stated in the quotation for every order. Typically, 1 working day of production is planned for prototyping FDM jobs and 3 working days for industrial FDM jobs; shipping time is added to this.

For consumer orders, delivery is made within 30 days of order approval at the latest (Distance Contracts Regulation Art. 16). If we foresee that we cannot deliver within this period, we inform you immediately; you may cancel the contract and the amount you paid is refunded within 14 days.

iWhere changes to the file, additional approvals or material procurement are needed, the lead time is recalculated from the date the change is approved.

• Shipping: after quality control, orders are sent to your address by our contracted couriers; the tracking number is sent to you.
• Collection: you can collect your order from our workshop in Nilüfer / Bursa by appointment during working hours.
• International: we ship to more than 80 countries. Unless otherwise stated in the quotation, customs duties, fees and similar charges in the destination country are paid by the recipient.

We recommend checking the outer packaging when you receive the parcel. If the packaging is crushed, torn or wet, have the courier prepare a damage report before accepting the parcel and notify us the same day. The report allows shipping damage to be resolved quickly.

Our products are made specifically for you according to the files or instructions you send. Under Article 15(ç) of the Distance Contracts Regulation, there is no right of withdrawal for goods prepared in line with the consumer's requests or personal needs.

Consumer customers who buy a standard, non-personalized product may exercise their right of withdrawal within 14 days of delivery without giving a reason; in that case the price is refunded within 14 days of our receiving the withdrawal notice.

iThe absence of a right of withdrawal does not remove your legal rights regarding defective products.

If you notice a production-related problem with the product you received, report it to contact@tairobotik.com with your order number and photos of the product. For a quick resolution we ask you to report within 7 days of delivery; this request does not limit your legal rights.

• Consumers: under Article 11 of Law No. 6502, you may choose to withdraw from the contract, ask for a price reduction, free repair or replacement with a defect-free equivalent. Liability for defects is subject to a 2-year limitation period from delivery (Art. 12).
• Businesses: under Article 23 of the Turkish Commercial Code No. 6102, apparent defects must be reported within 2 days of delivery and hidden defects within 8 days of their discovery.

When a defect is confirmed, our priority is to reproduce your part free of charge. For accepted returns, the amount is refunded within 14 days at the latest using the original payment method.

Due to the nature of additive manufacturing, the following are not considered production defects unless otherwise committed in the quotation:

• Layer lines on FDM parts and light marks on surfaces where supports were removed,
• Dimensional differences within the tolerance range stated in the quotation or on our site,
• Slight color tone differences between different production batches of filament and resin,
• Results caused by design, dimension or model errors in the file sent,
• Use of the part outside the conditions stated at the quotation stage (e.g. under higher temperature or load),
• Damage caused by changes, assembly or misuse after delivery.

iIf you state your critical dimensions and tolerances at the quotation stage, we check them specifically and produce a test part if needed.

You confirm that you own the intellectual and industrial property rights to the files and designs you send us or that you are authorized to use them; liability for infringing third-party rights lies with the customer who sends the file. We use your files only for your order and keep them confidential. We reserve the right to decline, with reason, the production of parts that are unlawful or pose a safety risk.

We always try to resolve things together first; you can write to us at any time. Consumer customers may apply to the Consumer Arbitration Committee in their place of residence or where the transaction took place, within the monetary limits set each year by the Ministry of Trade, and to the Consumer Court for disputes above these limits. For disputes with businesses, the Courts and Enforcement Offices of Bursa have jurisdiction.