Privacy Policy and KVKK Information Notice

This notice has been prepared by TAİ Robotik ("TAİ Robotik", "we") as data controller under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform.

iThis English translation is provided for convenience. In case of any discrepancy, the Turkish version prevails.

Depending on our relationship with you, we may process the following categories of data. We do not request special categories of personal data (health, biometric data, etc.); if your design files contain such data, please talk to us before sending them.

We obtain your personal data directly from you through the quote, callback and newsletter forms on our website, email, phone, WhatsApp and face-to-face meetings; server logs are collected automatically when you visit our site.

We process your personal data in line with the general principles in Article 4 of the KVKK, only for the purposes below and on the legal bases shown next to them.

We do not sell your personal data or share it for advertising. We may transfer it only to the recipients below, limited to the purposes above and to the extent necessary, in accordance with Articles 8 and 9 of the KVKK:

• Courier and logistics companies: name, address and phone number for delivering your order.
• Our production partners: only if a stage of your order is carried out by a partner, and only the information and files needed for that work, under confidentiality obligations.
• Accountants, banks and payment institutions: for invoicing and payments.
• Legal advisors: to protect rights in the event of a dispute.
• Authorized public institutions: when there is a request arising from legislation.
• IT service providers: email, notifications, hosting, visit statistics and the AI infrastructure of the live support assistant.

Transfers abroad

The servers of some IT services we use (e.g. email delivery, instant notifications, hosting, visit statistics and the AI service behind the live support assistant) may be located abroad. In that case your data is transferred in accordance with the conditions of Article 9 of the KVKK, with one of the appropriate safeguards in place, such as the standard contracts published by the Personal Data Protection Board for countries without an adequacy decision.

We keep your data for as long as the purpose of processing requires and the law prescribes. When that period ends, the data is deleted, destroyed or anonymized.

Under Article 12 of the KVKK, we take appropriate technical and organizational measures to prevent unlawful processing of and access to your data:

• All communication between you and our site uses an encrypted connection (HTTPS/TLS).
• Only employees who need it for their work access data, through authorized accounts.
• Our employees and partners are bound by confidentiality; on request we also sign a non-disclosure agreement (NDA) for your project.
• Form submissions are rate-limited and monitored against abuse.

If we nevertheless learn that your data has been unlawfully obtained by third parties, we will notify you and the Personal Data Protection Board as soon as possible.

Under Article 11 of the KVKK, you can contact us to exercise the following rights:

• To learn whether your personal data is processed,
• To request information about it if it has been processed,
• To learn the purpose of processing and whether it is used in line with that purpose,
• To know the third parties in Türkiye or abroad to whom it has been transferred,
• To request correction if it is incomplete or inaccurate,
• To request deletion or destruction under the conditions of Article 7 of the KVKK,
• To request that correction, deletion and destruction be notified to third parties to whom the data was transferred,
• To object to a result against you arising from analysis exclusively by automated systems,
• To claim compensation if you suffer damage due to unlawful processing.

Under the Communiqué on the Procedures and Principles of Application to the Data Controller, you can submit your request in writing in Turkish, with your name, surname, signature, national ID number (for foreigners, nationality and passport number), address for notification, email address if any and the subject of your request, through one of the following channels:

• By a petition with a wet signature, in person or through a notary: Altınşehir Mah. 216. Sk. No:18, 16120 Nilüfer / Bursa, Türkiye
• Signed with a secure electronic signature or mobile signature, or from the email address you previously provided to us and that is registered in our system: contact@tairobotik.com

We conclude your request free of charge as soon as possible and within 30 days at the latest, depending on its nature. If the process requires an additional cost, a fee may be charged according to the tariff set by the Board.

If your request is rejected, you find the answer insufficient or no answer is given in time, you may file a complaint with the Personal Data Protection Board within 30 days of learning of the answer and in any case within 60 days of your application (KVKK Art. 14).

You join our newsletter only with your explicit consent. You can withdraw it at any time, free of charge and without giving a reason, through the unsubscribe link at the bottom of every email or by writing to us. After withdrawal, no commercial electronic messages are sent to you; non-commercial messages such as transaction security and order notifications are outside this scope.

The live support on our site is an AI-powered assistant. The messages you write are sent to our AI service provider so that a reply can be generated, and after the reply they are not used by the provider to train its own models. Chat contents may be reviewed by our team to improve the assistant's answers.

Please do not write sensitive information such as ID numbers, health information or passwords in the chat. Your name and email address are collected only when you use the "Connect to the team" option and are used to respond to your request.

iThe assistant's answers are for information only; prices, lead times and technical details are finalized in our written quotation.

We use Google Analytics 4 (Google Ireland Ltd. / Google LLC) to understand and improve how our site is used. It runs only if you choose "Accept" on the cookie card, based on your explicit consent; if you decline, it is not loaded at all.

When you consent, we measure the pages viewed, where visitors came from, device and browser type, approximate location (country/city) and clicks on quote and contact buttons. Google Analytics 4 does not record IP addresses; data is seen as aggregate reports and is not used to identify you. Advertising and personalization storage is disabled.

This data may be processed on Google's servers abroad; the transfer is carried out in accordance with Article 9 of the KVKK as described in the "Transfers abroad" section of this notice. You can withdraw your consent at any time with the "Cookie preferences" button on the Cookie Policy page.

Our services are intended for persons aged 18 or over and for businesses. If you are under 18, please contact us together with your parent or guardian before submitting a form.

We may update this notice in line with changes in legislation and our services. The current version is always published on this page; the date at the top shows the last update.